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Strange shipping order for Art of New Eden Book

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Author	Thread Statistics \| Show CCP posts - 3 post(s)
Legion Masser Rage-Machine 19	Posted - 2015.03.28 15:09:55 - [1] - Quote CCP Falcon wrote: This was the same with EVE: Source too. The numbers on the books don't represent the order numbers. So what on earth does that mean? I was order #1000045 and was one of the lucky few that got to purchase the book whilst everyone was having extreme struggles even logging in to the site thus I would have certainly been one of the fist 1000 if not probably one of the first 100 to purchase the book. The Art of New Eden Site says "The first 1,000 copies sold of the Limited Edition include the lithographs signed by each artist." So despite not receiving my order yet, I would certainly hope my order number would mean I am getting a signed copy, as there is no doubt I was one of the first 1000 who PURCHASED. On the same topic, why no tracking number on my order? Every single order I have ever made on the internet ( 1000's) has come with a tracking number. Even RMA's from faulty hardware have tracking numbers but the book I paid $89.99 USD and about $40 USD on shipping doesn't? Why has European FedEx deliveries receive emails regarding their deliveries and get package estimation dates and we UPS in North America get nothing and receive no notice at all? I would like my shipments tracking number please. GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó
Legion Masser Rage-Machine 19	Posted - 2015.03.28 18:16:43 - [2] - Quote Manic Velocity wrote: CCP Falcon wrote: This was the same with EVE: Source too. The numbers on the books don't represent the order numbers. Are you able to provide any estimates on how long it should take for the orders to ship? I was order #54 (March 20th, 11:25AM) and it's been in "Processing" for the last few days. I took a screenshot of my receipt from the website, but it looks like I never received an email or any other confirmation of my order even though my card was billed. Also, someone might want to look into the ticketing system on the Art of New Eden website. I tried to submit a ticket regarding this and kept getting an error saying something like "Please remove any scripts or html tags". Yeah its very strange I got the same issue there too. I found you could submit a ticket if you didn't copy and paste any words or sentences. If you type out your inquiry, it shouldn't give you that error. I think its ridiculous that European FED Ex customers get emails regarding their order but North Americans being forced to use UPS don't receive any notices at all. Why is that CCP? GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó
Legion Masser Rage-Machine 19	Posted - 2015.03.28 21:34:06 - [3] - Quote So CCP? Are you gonna answer our inquiries? Why do European customers get to use Fed EX and get emailed date of arrival details while we North American customers must use UPS and get no indication on where our package is and when its coming ? All we get is a "processing" in our Orders page GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó
Legion Masser Rage-Machine 19	Posted - 2015.03.28 22:57:27 - [4] - Quote Mizhir wrote: Legion Masser wrote: So CCP? Are you gonna answer our inquiries? Why do European customers get to use Fed EX and get emailed date of arrival details while we North American customers must use UPS and get no indication on where our package is and when its coming ? All we get is a "processing" in our Orders page I find your signature quite ironic considering your post. But have you consideted that it may not be CCP's fault that UPS doesn't deliver the same service as FedEx? They may have hone with the choice that provides the cheapest / best shipping for the customers Haha Why is that? You Implying I'm angry? I am merely KINDLY INQUIRING which is quite evident due to the lack of usage of this wonderful little punctuation mark in English grammar called an exclamation mark or exclamation point. This punctuation mark is often used to indicate strong feelings or high volume (shouting), and often marks the end of a sentence. With such grammatical tools at ones disposal to use, its quite simple to easily convey anger in a typed sentenced if one feels the need. See any in my posts here? GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó
Legion Masser Rage-Machine 21	Posted - 2015.03.29 06:04:07 - [5] - Quote Yourmoney Mywallet wrote: As far as the HTML/Script error is concerned: don't use any signs like " / or the like. No sure if fullstop/period is allowed, but just avoid any others. Legion Masser wrote: Mizhir wrote: Legion Masser wrote: So CCP? Are you gonna answer our inquiries? Why do European customers get to use Fed EX and get emailed date of arrival details while we North American customers must use UPS and get no indication on where our package is and when its coming ? All we get is a "processing" in our Orders page I find your signature quite ironic considering your post. But have you consideted that it may not be CCP's fault that UPS doesn't deliver the same service as FedEx? They may have hone with the choice that provides the cheapest / best shipping for the customers Haha Why is that? You Implying I'm angry? I am merely KINDLY INQUIRING which is quite evident due to the lack of usage of this wonderful little punctuation mark in English grammar called an exclamation mark or exclamation point. This punctuation mark is often used to indicate strong feelings or high volume (shouting), and often marks the end of a sentence. With such grammatical tools at ones disposal to use, its quite simple to easily convey anger in a typed sentenced if one feels the need. See any in my posts here? We can read between the lines. All the while wading through your river of tears. Aww look, someones upset they don't make enough money IRL to buy a $90 Artbook , Flip more burger's then maybe in a couple of years saving you'll be able to afford nice things. GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó
Legion Masser Rage-Machine 21	Posted - 2015.03.30 00:01:18 - [6] - Quote Jamwara DelCalicoe Ashley wrote: Mizhir wrote: Jamwara DelCalicoe Ashley wrote: Also, are the Redeemable Items available yet? I don't see them in game and no code in the Voucher Center... perhap I'm doing this incorrectly? They are already in game Eh, not in Redeemable Items... hmm There should be a code voucher in your orders packaging that gives you the code to input in your accounts page - If you did that already then you may have to wait for it to process , cuz as of lately they have been slow on the redeeming. I bought a PLEX the other day n it took almost 8hrs to be finally able to redeem in game GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 21	Posted - 2015.03.30 02:43:16 - [7] - Quote @Jamwara DelCalicoe Ashley I heard it's on the Jita "anodized aluminum commemorative and numbered plaque" Maybe a sticker on the back of it something? I dont know as I haven't received mine yet ( grumble grumble) but the OP of this thread here https://forums.eveonline.com/default.aspx?g=posts&m=5620737#post5620737 is wearing his in his Characters Portrait and the only person i've seen actually wearing thiers. So maybe message him and ask kindly where he found his Code voucher within his packaging. Its worth a try GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 21	Posted - 2015.03.30 21:23:49 - [8] - Quote FINALLY GOT 'ER!! Its beautiful !!! GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 23	Posted - 2015.04.01 00:06:05 - [9] - Quote I have serial 126 /2001 and I have now noticed I too have this same defect on some pages , though not nearly as bad as some of you have it. The Constructs chapter page (pg 82 -83) seems to be the worst for me and the only one easily noticeable. However, what really upsets me much more then these very minor ( in my case ) blemishes, was what I started seeing after the quality of this product was in question and brought to my attention. Undoubtedly, I imagine many other copies also have these far more unsettling defects that may have been overlooked or unnoticed by some of you. Due to the glossy nature of the paper use in EVE Universe , its very easy to see the glossy texture of the images especially if reading or viewing the beautiful images near a window during the day. I came to page 67 and noticed what looked like a fingerprint / smudge on the bottom corner of the page. It was very distinct due to the glossy nature of the paper when held a certain way reflecting the light from outside. When I tried to wipe it off with a microfiber cloth , i realized this was not a finger print, it was a slight contamination in the print itself ! Not too big of an issue as this one was only visible if viewed from a certain angle but it made me instantly start to look for more. AND MORE I FOUND Some were very tiny, slight changes in the texture of the gloss which may have been small contaminants the size of half a grain of rice but these too weren't extravagant flaws and only visible from certain angles in the gloss and were only on two other pages ( I noticed SO FAR). THEN I got to the last page of the book and the defects on this page were easily seen without viewing from the gloss and only appeared much worse when I did. The defects look like droplets with comet tails that run vertically away from the source and are very easily noticeable and cover about a 10cm x 3cm area to the left of the Speech Address. Even the feel of the page texture changes over these blemishes which really bothers me This is quite unacceptable CCP This book cost me a total of $156.50 CAD with shipping and an additional $25.94 for import charges into Canada from UPS which I though would have been covered by the initial cost of the delivery ( $39.99). That is a grand total of $182.44 CAD which I gladly paid due to my LOVE for EVE online and Limited Edition Art Books. I love the book, I really really do, but after paying that much money for it, quality is of the utmost importance especially considering it is a ART book and its defects are very very unsatisfactory and show a serious lack of quality. The minor blemishes i can deal with including the page sticking blemish , but the comet looking contamination blemishes /defects on the final page is unacceptable to say the least. Will upload pictures ASAP GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 23	Posted - 2015.04.03 01:17:43 - [10] - Quote Still no word from CCP regarding these defects and what they intend to do to ? C'mon CCP, you have my money for an Art book that certainly doesn't justify its price in quality. I love its content quality but it's printing quality is disappointing, which is just as important as content in something classified as an Art Book Would like some answers please GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 24	Posted - 2015.04.03 15:50:39 - [11] - Quote ChaseTheLasers wrote: This was a real mess. 1) When the ordering went live, loads of people from the UK couldn't order because of the broken shipping page. When it was fixed, the shipping was a silly price. 2) Not CCPs fault, but mine was delivered to another person entirely. Thankfully he was kind enough to drive to my place and drop it off for me. I wasn't in at the time so my lodger accepted it, but a huge thanks to you, whoever you are! I got the feeling you were local from what my lodger said, if so, shout up so I can get you a beer. 3) I also have some damage at the top of the pages. Can't see any details in this thread on who to contact, or if anyone is even sorting this out. Gutted considering the money it cost. There seems nothing obvious to select in the petition system. On a side note I also had a damaged Eve: Source book, but I didn't complain as I assumed it was a one off. The metal plaque was badly marked when I got it. Wish I'd have flagged it up now. These really cost a lot of money CCP. I appreciate you're at the mercy of who you contract it to (book and delivery), but the process really needs a bit better QA. I made a support ticket about its lack of quality on The art of New Eden's store page about 4 days ago and recommend you do the same though I hope your more patient then I am - The response I received 3 days ago claimed they would pass the ticket on to the appropriate CCP employee asap, though I have heard nothing back from them since then. CCP - as a company , if you have a certain special group of customers willing to spend significantly more money on top of what they're already spending for novelty items, you really ought to do your best to to make sure you give them the best quality customer service possible or the very best quality products possible that they spend this additional money on. You should remember these special customers are the type of spenders most companies fight to try to keep at all costs. Sour Veterans mostly plex and keep the game interesting and populated. Rookies sub with money and are important to keep the company profitable/alive and the give the Veterans someone to oppress and interact with. Finally there is the special group made up of both Vets n Rooks that spend crazy amounts of money to show their passion for your work and creation and usually are very willing to show just how passionate they are about your creations with their seemingly bountiful bank accounts. I, like others, are hoping to hear from someone from CCP soon regarding the book, as I'm kinda starting to get the lack of appreciation feeling. GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 25	Posted - 2015.04.06 03:00:45 - [12] - Quote Still no reply from CCP regarding the damaged Art Books - I guess they are still trying to figure out what to do .......... I hope GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 25	Posted - 2015.04.07 00:32:14 - [13] - Quote Yeah I got a reply with my Tracking number fairly quickly when submitting a ticket on The Art of New Eden site - though its been about 6/7 days since my last ticket , that still hasn't been answered. GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 27	Posted - 2015.04.12 23:40:23 - [14] - Quote Boseo wrote: so any official updates on both the slight damage to books and people having packages turn up with different peoples names on them? I created a ticket regarding the damaged book on March 31st and have received a few reply stating they plan on giving al those with damaged books , new copies- Though i haven't had an additional reply as to when they plan to implement the replacement GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 27	Posted - 2015.04.21 01:05:44 - [15] - Quote Well , after a few weeks i finally got my answer from CCP and DarkHorse comics regarding a new replacement EVE Universe Art Book. They sent me a pristine copy so now I have two , one that is not so pristine and one that is So to anyone with the same lack of quality issue with the original art book, make a ticket on the ART OF NEW EDEN website , you'll get a replacement free of all charges. KUDOS CCP and DarkHorse for honoring your mistake and rectifying the issue! GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster
Legion Masser Rage-Machine 27	Posted - 2015.04.21 19:11:13 - [16] - Quote Carrie-Anne Moss wrote: Legion Masser wrote: Well , after a few weeks i finally got my answer from CCP and DarkHorse comics regarding a new replacement EVE Universe Art Book. They sent me a pristine copy so now I have two , one that is not so pristine and one that is So to anyone with the same lack of quality issue with the original art book, make a ticket on the ART OF NEW EDEN website , you'll get a replacement free of all charges. KUDOS CCP and DarkHorse for honoring your mistake and rectifying the issue! Discussing/revealing what ccp responds to tickets/petitions is illegal and permabannable dude. So where did I post their exact response DUDE? I said I finally RECEIVED a response and I got a replacement book from Dark Horse comics and suggested those who were also upset with the lack of quality of the original do the same. One can easily deduct what their response was using simple logic, but no where did I quote their response or even mention what they said . Not only that I commended them for honoring and valuing their customer. WOW! Such a permabannable offense! Don't ever thank CCP cuz that's bannable too I bet! I should delete my previous post now, right? DUDE? GÿóGÿóGÿóGÿóGÿóGÿóGÿó- Your Anger is a Gift -GÿóGÿóGÿóGÿóGÿóGÿóGÿó Do you even Titan? GÿóGÿóGÿó Potato GÿóGÿóGÿóLemonGÿóGÿóGÿóToaster

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